Work Experience
Chemist Warehouse | Toowoomba & Toowong | Assistant Pharmacist | June 2022 - Current
Description:
Chemist Warehouse Group is an Australian-based company that runs a network of retail pharmacies domestically and globally. The majority of the company's revenue comes from the sale of non-prescription products like vitamins, fragrances, cosmetics, skincare, and natural remedies, constituting roughly 70% of its total sales.
Key Responsibilities
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Demonstrating and selling products and over-the-counter medicines
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Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
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Trained new staff to provide excellent customer service which resulted in higher customer satisfaction scores.
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Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
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Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
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Assisted customers with questions about over-the-counter medications usage and dosages.
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Stocked, labeled and delivered medications to patients and caregivers.
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Product return and till handling authorization
Achievements
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Expertise in Healthcare: Developing a deep understanding of pharmaceuticals, medical products, and healthcare practices.
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Customer Service Skills: Enhancing communication and interpersonal skills through interactions with customers and patients.
Super Rooster | Toowoomba | Cashier | October 2019 - June 2022
Description:
Super Rooster has earned acclaim for delighting taste buds and becoming an integral part of the Toowoomba community.
Key Responsibilities:
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Processed cash register transactions by inputting product costs and giving back change.
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Adhered to all cash handling policies and procedures.
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Greeted all customers and provided prompt and friendly service.
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Assisted customers with locating items, answering questions and providing direction and service.
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Answered questions regarding food products.
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Solved complaints by customers and issued credits for returned merchandise.
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Bagged and packaged customer orders and purchases.
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Employed suggestive selling techniques to promote order add-ons.
Achievements:
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Food Safety Knowledge: Acquiring knowledge of food safety protocols and regulations to maintain high standards of hygiene and sanitation.
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Adaptability: Being able to work effectively under pressure and adapt to changes in workflow or menu offerings.
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Customer Service Skills: Enhancing communication and interpersonal skills through interactions with customers and patients.